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Cyclein Terms & Conditions

Terms and Conditions

*‘Trade10’ discount can only be used on 2019 full RRP bike prices. It can not be applied to any already reduced or sale prices. ‘Trade10’ discount can not be used in conjunction with any other promotion or sale. for example ‘Trade10’ discount cannot be used with purchases through any cycle to work schemes and cannot be used with purchases through 0% finance, price match + gift vouchers, reward points or other discount codes. Minimum new bike value £300. Only one (1) ‘Trade in’ per new bike purchase. JE James Cycles reserves the right to withdraw the ‘Trade10’ sale offer at any time. Excludes Whyte.

1.1 These Terms and Conditions govern the supply of goods sold byCyclein

1.2 All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by such other means as we may permit) are on the basis of these Terms and Conditions and are subject to acceptance by us either (as applicable): (i) by delivery of the goods to you; or (ii) by providing the goods you have purchased to you at the trade counter, at which point a legally binding contract is constituted between you and us.

1.3 The processing of your payment and acknowledgment of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

Credit Card Security
We takesecurity of your details very seriously and have taken every precaution to ensure your transaction is secure. All your personal and account details are held on a secure web server. When you place your order you will be taken onto a secure server - look for the locked padlock symbol in the status bar of your internet browser.

If you are still unsure about submitting your details over the internet, why not give us a call on our mail order hotline +44 (0)1709 361919.

As part of the online ordering process, this website requires the use of session cookies, which help record the contents of your shopping cart and track your order through our system.

A cookie is a small text file stored on your computer or browsing device containing information. None of the cookies set on this website contain personal data or any identifiable information, that can be a threat to your privacy or security. Cookies may be disabled via a setting on your web browser but this will prevent you from being able to purchase items on our website.

To help improve our website, cookies may also be used for analytical purposes, such as gathering browser, operating system, domain name, IP addressand website information.

Security checks
In order to prevent fraud, your order will be security screened. Checks include 3rd Man, Gatekeeper, PayPal's Seller Protectionand Experian Check ID/Prove ID. Please be aware your order may be disclosed to a credit reference agency for the purpose of verifying identity and that the credit reference agency may keep a record of that information.

Delivery to Billing/Card Registered Address
Cyclinare happy to deliver to an alternative address, however, this can only be done at our discretion. This may not be the most convenient option but online fraud is a serious matter and we have taken these steps to eliminate online fraud when ordering at We are aware that our competitors will dispatch orders to non registered addresses (ie work address) but we feel our security procedures protect customers as well as Cyclein against fraudulent purchases.

International orders can only be dispatched to the billing address.

Change of Information
Your customer account information is very important to us and we do not share this information with any third parties. If account information needs amending or updating please email with the existing account information and the amendment/update[s]. You will receive an email confirmation of the update.

Internet Fraud
Cyclein actively participates in fraud prevention and has stringent anti-fraud safeguards in place. Relevant authorities will be notified in the country where the order was placed, with prosecution being persued for all fraudulent orders.

All prices & info are correct, excluding genuine errors.However due to fluctuations in the market prices a very small percentage of products may still have an out of date price attached (this could be either an increase or decrease to the price which is currently advertised). We make every effort to alter these before posting but on the odd occasion an incorrect price may still be attached. Acceptance of all online orders is made on dispatch.

Cyclein will not be able to refund any ticket price differences if the price you have paid is as what is advertised on the web site.

Price Match + Terms & Conditions

We match the following companies only.• Cycle Surgery • Wiggle • Chain Reaction Cycles • Halfords • Tredz • Evans Cycles • Rutland Cycles • Hargroves Cycles • Leisure Lakes Bikes • Winstanleys Bikes •Tweeks • Cycle Store • Sigma • All Terrain • JE James Cycles

We'll match against other major UK retailers that we have highlighted in our list above only. The competitor's item must be brand new, identical to ours, (including size andcolour) and offered on the same terms. We and the competitor must have stock ready for immediate delivery. We will only consider price matching current advertised prices including any delivery charges and excluding any personal or membership discounts. We must be able to verify the competitor’s price and stock position. We'll match the price of an item; not delivery charges or other services. Price Match cannot be used in conjunction with any other offer or voucher code or service offering including 0% Finance. Price match is only available against authorised retailers selling genuine products.

We will contact you via email if we agree with the price match. Price matches will only be valid for 7 days. Price matches cannot be applied retrospectively. Price match will only match prices and not offers.

We accept all the major debit and creditcards : Visa, Mastercard, Switch, Solo, Delta or Visa Electron cards. Please note Switch cards are restricted to a maximum purchase of £100. Until further notice we will not be able to accept American Express. We apologise for any inconvenience.

We also offer a number of flexible finance packages. Please see our Finance Deals page for more information.

Your selected delivery destination will determine whether or not VAT is applicable. If VAT is not applicable then this tax will be deducted from your order prior to your card being charged. Your location may render you liable to import, state, local or other taxes: Such taxes are entirely your responsibility. You must include your billing address as it appears on your credit card statement.

Cyclein use an address verification system to ensure correct billing addresses. Orders with incorrect details will not be processed. (Orders received from British Forces serving overseas will be processed if the destination is a BFPO address).

Order Confirmation
You will be sent an automated email when you place your order online. Please note this is an automated email and is not an acceptance of your order, acceptance of all online orders is made on dispatch. If we have any queries regarding your order we will contact you via email or telephone.

Cyclein reserve the right to alter without prior notice any content found within this Web site. The manufacturer reserves the right to make component changes without notification. Although attempt to accurately reflect all products displayed, images and specifications may differ from purchased products and should be used as a guide only. Specifications may also differ between countries. Special offers and reduced items are subject to one per customer, and strictly on a first come, first served basis. Cyclein and our 3rd party web provider Citrus Lime are not liable for any direct, indirect, incidental, consequential or punitive damages arising out of its being accessed or used. Cyclein assumes no responsibility, and shall not be liable for any damages or viruses that may infect your computer equipment or other property in any way, shape or form as a direct result of accessing this website.

Cyclein may e-mail notification of special offers and updates to the site after your first order. An option to be excluded from this service will be included on any such e-mail.